FAQ

❓ Frequently Asked Questions (FAQ)

🛒 Orders & Payments

Q: How can I place an order?
A: Simply browse our collection, add your favorite items to your cart, and proceed to checkout. You can pay securely using credit/debit cards, PayPal, or other available payment options.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 2 hours of purchase. Please contact us immediately at management@thehavenery.com if you need to make changes.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping typically takes 5–10 business days, while express shipping takes 3-5 business days depending on your location.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times vary by country.

Q: What is your order cut-off and handling time?
A: Orders placed before 5:00 PM (local warehouse time) are processed the same day. Handling time is usually 1–3 business days before shipment.

📦 Returns & Exchanges

Q: What if my item arrives damaged or defective?
A: We’re sorry to hear that! Please email us within 48 hours of delivery with photos, and we’ll send a replacement or process a refund.

Q: Can I return an item if I change my mind?
A: Yes, returns are accepted within 30 days of delivery, provided items are unused and in their original packaging.

💡 Product Information

Q: Are your lamps rechargeable or battery-operated?
A: Most of our LED lamps are USB rechargeable. Product details are listed on each item’s page.

Q: Do your products come with a warranty?
A: Yes! All products include a 6-month warranty covering manufacturing defects.

🧾 Other Questions

Q: How can I contact customer service?
A: You can reach our support team anytime at management@thehavenery.com, or through our contact form on the website.